Two-factor authentication is required to access eCampus, Portal and other WVU systems. Set up is easy. Be ready to install the free Duo Mobile app on your phone. Call 304-293-4444 or visit an ITS Service Center in the Mountainlair or Lyon Tower if you need help.
eCampus, the eCampus Request System and all integrated third-party tools will be offline from 12:01 a.m. Thursday, July 23 until 11:59 p.m. Monday, July 27 for complex work that will ensure WVU can quickly scale up to a fully online learning environment if needed. The system will be moved from physical, on-campus servers to a more agile, cloud-based environment managed by Blackboard in time for the start of the fall semester.
Though there is never a good time for a mission-critical system to be down, these dates were approved as being disruptive to the smallest possible number of faculty and students. Instructors teaching during the second summer term should prepare for this outage, as this is the selected time frame available to both WVU and Blackboard before fall classes begin.
ITS will need to begin to prepare for the migration to the cloud beginning on Monday, July 20. As a result, beginning Monday July 20, instructors will need to pause work in eCampus related to active development for course content. eCampus will be unavailable for instructional use beginning Thursday, July 23 until 11:59 p.m. Monday, July 27. Content development and all other activity may resume when the migration is complete on July 28.
The necessary shift to remote teaching during the spring semester stressed eCampus and related technology resources in unprecedented ways, requiring workarounds such as the recurring lockdown of the system during final exams. Those experiences helped ITS determine how to expand capacity and prevent future lockdowns.
This project has many other advantages, including faster access to new features and bug fixes. There will no longer be a need for the usual extended outages in May and January to deploy system upgrades.
This move also allows for constant system monitoring by Blackboard staff, who will ensure problems are either prevented or corrected quickly. While ITS eCampus administrators will still handle day-to-day issues and support, system maintenance will be scheduled by the vendor when needed, with minimal, if any, impact.
Monitor WVU ENEWS and your email for future announcements. You may also follow @WVUITServices on Twitter or “like” WVU Information Technology on Facebook for updates. Direct any questions toITSHelp@mail.wvu.edu.
Instructors and students now have a more streamlined and searchable way to find how-to articles, videos, support and other information about the eCampus system. The old ecampusinfo.wvu.edu website now redirects you to the ITS Knowledge Base.
Information Technology Services has spent months removing outdated content, eliminating redundancy, improving the organization of the remaining content, and including links to vendor resources where appropriate.
Student and faculty resources remain in separate categories, and certain important resources are highlighted, such as links to Teaching and Learning Commons, resources for teaching remotely and the top 10 frequently asked questions. There is also a new “Known Issues” page where you can read about problems that are awaiting resolution.
Please contact the ITS Service Desk with questions at 304-293-4444.
eCampus access is not guaranteed during our regular Sunday maintenance, 3 a.m. – noon. See all planned maintenance.
Here are some resources to help as you transition to teaching and learning remotely:
Collaborate Original will no longer be available to WVU faculty as of Friday, May 15 because Blackboard is ending support for the outdated tool. ITS recommends using the new version, Collaborate Ultra, as a replacement.
If you would like to save your Collaborate Original recordings, move them to a storage location outside of eCampus.
Once Collaborate Original is retired, you will no longer be able to access them in your courses.
Collaborate Ultra has been designed to be more modern and efficient. Here are some key features:
- Open Collaborate Ultra in a web browser instead of installing and opening software. This makes for convenient setup on different types of devices.
- Engage learners with high-quality audio, video and webcam options. You can display up to five HD videos at once.
- Share content with drag-and-drop ease. You can now share PowerPoint and PDF files without needing additional software.
- Record all audio, captions and content shared in your sessions in MP4 format. Participants can stream recordings from their devices, at any time.
- Create collaborative breakout groups for your class, either by random or custom selection. You can even let students create their own groups.
- Interact with students and get real-time feedback with polling. You can poll with simple yes or no questions or come up with multiple choice questions.
To learn more about Collaborate Ultra, check out Blackboard’s resources. You can also look out for an upcoming announcement about Collaborate Ultra demos happening on the Morgantown campus in March and April.
Refer questions to the ITS Service Desk at 304-293-4444.
Welcome to the Blackboard e-Education platform—designed to enable educational innovations everywhere by connecting people and technology.